Return and Refund Policy

All items purchased (except Wholesale products) on have a 30 days full refund policy from the date of delivery. Contact us directly at if you wish to refund your purchase. 

Remember to attach your receipt of purchase (packing slip) or note your order no. when contacting us about a refund.

Please Note that our Wholesale Category products are non refundable.

Norah Pearls does not cover return shipping costs for refunds (please use low budget shipment with tracking if possible). 

Please note: The item to be returned has to be in its original and resellable condition. If the returned item is damaged by the customer beyond repair, we reserve the right to deny the return. If you received a faulty item, please contact us immediately.

Guide to refund/return shipping

1. Kindly fill out the packing slip from the order and include with the return item(s).

2. Please pack the jewelry very carefully/tight in paper / bubble wrap.

3. When we receive the item(s) we will make the refund using same payment method when purchased. Allow 2-4 business days for return transfer.  

Return shipping address 


Norah Studio
Room 1C18, 1/F
Wui Wah Factory Building, 1035 Yee Kuk West St, Lai Chi Kok, Kowloon / +852 9257 0738

Please provide tracking no. if available.

(Whitout tracking no. we cannot make the refund if the package is lost in transit).